although the water was turned off from the stop tap water was pouring out of the back of my washer.Swinton was phoned and they said a plumber would be there between midnight and 8 in the morning ! !After every towel , tea towel sheet in fact every thing that would soak up water was used they sent out a plumber at 12noon !! who turned the water off but could not explain why when the stop tap is off water still poured out.He left.Leaving me with a room full of dripping wet towels ect. When asked when will it be put right ,was told their job was to make safe ,that they would have to check the records to see if they have to repair it..... 12hours waiting 24 hours without sleep because the water had to be moped up during the night ,a full day ahead with no washer working and no sheets,towels,no work clothes for Monday for work at 7am The best of it is EXTRA WAS PAID OVER THE PAST YEARS to cover ,I believed for every emergency. ,great firm if you do not make a claim rubbish and useless when you need them I feel sorry for anyone now with flood damage insured with Swindon ,they stand no chance