24 hour emergency is not 24 hour emergency cover in the slightest. We had a leak through the ceiling. Their plumber came the next day and diagnosed the wrong problem. The ceiling continued to leak. They told us they had a crisis and too many people had broken boilers or roofs so couldn’t send anyone for 2 weeks. They told me to find my own plumber to fix the issue myself. We have a 2 year old and a 6 year old and were left in complete dire straits. We had to fix the problem with our own and the plumber. Then when you want to claim they need to send an assessor which takes 5 working days meaning you are left in a mess for days on end. Completely useless. Have been a loyal customer for 6 years and never claimed before. It was only this year I realised the money I pay each month is a waste of time when you need them. Avoid like the plague