In my many years as a regular online shopper, I have never come across a company as unprofessional, unapologetic and unresponsive as Swoon - with such a betraying ‘cover’. Do not be fooled by their pretty website and (supposedly) pretty products. There is something deeply wrong at the core of their business and operations, and I would highly encourage tempted buyers to stay well away from this company. This is not a company that has their customers’ interests at heart: false promises, a total vacuum of information, endless delays and no remorse about any of it. I’ve now been waiting for 4 months for just ONE product I ordered from them, that was originally to be delivered in 1-2 weeks. After over 30 emails and probably an equal or greater number phone calls to Swoon in the last few months, and hours if not days of my life spent dealing with this incompetent company, I’m afraid I have to write this review. To give you an insight into my experience with them: I placed an order for a sideboard on 23rd December 2020, with the expected delivery date within 1-2 weeks. Close to the expected delivery date, I was informed that the product had been oversold and the very last piece that they were sending me had been damaged in transit. They kindly offered to replace it with another product. So far - so good. I chose a replacement, and this replacement was shipped mid-January 2021. I then got a call saying that the packaging had been damaged in transit, but the product itself - they assured me - was fine. So I continued with the order. Come the date of delivery, I received a box that looked like it had been through a warzone, and a sideboard that was so damaged that entire chunks of it had come off, revealing the wood underneath, and the doors were barely hanging on to their hinges. The product was also smelling really badly of rotting wood and cardboard because I guess there had been water damage alongside. That was disappointing in itself but - after a bit of difficulty nagging Swoon to get their act together on this, I managed to request a pickup, and a replacement. I then had a big, broken, rotting and stinking sideboard sitting in the middle of my living room for almost 3 weeks because that’s how long it took them to pick it up - this was despite several reminder calls to their logistics provider and to Swoon throughout. At this stage it was mid-February 2021, and already 2 months my original order for a sideboard, and I had all my stuff still sitting on the floor waiting for a place to put it away into, so I expressly requested for them to provide a replacement option that would arrive quickly (within 1-2 weeks). The soonest an appropriate replacement could arrive was at the end of March - so I begged them to please ensure it would arrive on time and in one piece, and waited. Come 3rd week March, I called Swoon again since I hadn’t heard anything. This - by the way - is typical. They go cold and quiet on you for days, their communication about key issues is proactive less than 50% of the time. And in this was a prime example - only after calling them did they nonchalantly tell me that the replacement had been delayed in shipping until end May - and this was all the while still showing up as being shipped end March on their website (it still does by the way - and it’s 5th April). This was after me having expressly communicated to them dozens of time that I need the sideboard in a hurry, now already having waited 3 months for something that I expected in 1-2 weeks. I requested that they provide an alternative that would ship within the next 2-3 weeks: I saw a few alternative products on their website and gave them the names. At that stage they said they can’t just make that change for me and need to take ‘permission’ internally. I made them promise me to follow up with me proactively with a solution. It has now been another 3 weeks and constant emails going unreplied - and I have not heard a thing from them. Meanwhile, they continue to hold my money and not provide me with a solution. I’m incredibly sick and tired of this company and will never buy from them again.