Extremely poor quality sofas - avoid purchasing from this company.
I purchased the Clement corner sofa from Swoon a few months ago and was not able to use the sofa immediately. Upon inspection, the sofa is extremely lightweight and not made using a solid base. Given it RRP of £2000, this was very disappointing.
When we started to use the sofa, it became immediately obvious that the sofa design, construction and materials are extremely shoddy. The issues include:
1. The cushion on the chaise unit overhangs by the chaise base by large margin. This differs to the images on the website and furthermore is a point of failure on the sofa as there are no legs supporting the sofa cushion.
2. The sofa frame is very lightweight and slides when the sofa is sat on, and the chaise base is separate to the main sofa section. Not only is this uncomfortable but it is potentially unsafe for use
3. Back cushions are made of a soft synthetic stuffing which flattens out within days of use and offers no support. Seat cushions are made of a soft foam, contrary to the website description, and sink to one side when sat on. A sofa which offers no support is clearly not fit for purpose.
4. The sofa legs arrived scuffed and one has already bent.
When I raised this with Swoon, they sent an "independent" sofa technician from FIRA to inspect the sofa. Upon the visit, the technician stated that the sofa was of very low quality, agreed with the concerns that we had raised, and said that the sofa is not worth the nearly £2000 RRP .
In further communications with Swoon they refuse to refund us on the basis of the FIRA's written report which they claimed did not raise any issues with the sofa. Swoon have refused to share the report with me, and are refusing to allow me to return the sofa on the basis that it's not fit for purpose and has already deteriorated after light use over a few months.
I have owned sofas from cheaper brands such as Dwell in the past, and am amazed that Swoon can produce a sofa which is so lightweight with cushions offering no support and expect to charge so much for it. in my opinion, the sofa is not even worth £500. The pictures on their website may look good, but their products are very poor quality. Avoid using this company unless you want to spend hours trying to get a refund for something which is not as described and not fit for purpose.
3 years ago
Swoon Editions has a
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