Omni-shambles do not use this company… I ordered a dressing table from Swoon in September 2020 and was advised this would take 6 weeks to arrive. Unfortunately I didn’t receive this until late February 2021. With everything going I understood this wasn’t their fault however no one contacted me once during this delay to keep me up to date. The dressing table arrived and it turned out to be faulty despite it going through a ‘10 day quality control’. Swoon sent a technician who couldn’t fix it and so I had to wait until end of April for a replacement. The replacement came however despite being told the old dressing table would be collected, the delivery drivers refused to take this as they had no instruction from swoon as I had been promised. I had to organise this to be collected myself nearly a week later. The second dressing table was also faulty and i now think this quality control team are fictitious. A second technician came out who couldn’t replace it and so I waited for another replacement which turned up In June. The third dressing table turned up and guess what this was also faulty! Swoon offered me £100 compensation for the first faulty delayed dressing table however when the second one also turned up faulty they only offered £25. I cant figure out how this maths works and when I asked how this is fair the response was that it’s a business decision to never offer more than this. I cant seem to get my head round this ridiculous rule!!if this is a rule dont offer it all in one go. Lastly swoon provide a service to upload photos to the technicians, this doesn’t work! When I called the technicians they advised that swoon have been told numerous times this link doesn’t work but they still send it to all their customers. The broken link means more time on the phone. I must have spent hours on the phone to swoon, their technicians and delivery drivers! I would NEVER buy from this company again! Customer service is terrible, quality of the products are horrific, systems they use are broken and the it appears the ‘quality control team’ have been completely made up! Avoid this company at all costs you will find better furniture anywhere else!