By far the WORST experience of my life!! DO NOT USE DO NOT USE!! If I could give 0 starts, I would. I ordered 2 beds, both arrived damaged (one after install, one too damaged to be built). The replacements still hadn't arrived 5 weeks later. After so much chasing, I was then told the replacement (1 bed, not 2 as ordered!) had arrived to the warehouse damaged, and a new one wouldn't be ready until November (7 months after ordering!!). I am buying elsewhere now, but they won't give me my money back until I disassemble the bed (despite them building it in the first place). I live alone, and so can't do this. I am stuck with a broken bed, no way to disassemble it, and they still have my money. A total shambles of a company, NEVER USE!!!