Terrible experience so far.. We’re not done yet. I work in the furniture industry and understand how customers can be impatient sometimes and do not always understand the delays caused through production and shipping but I would be absolutely embarrassed if this was my company. Customer experience is shocking and if I was so deep in to the delay I would not continue with this order and do not recommend anyone to use them! We placed the order for our sofa back in April and still haven’t received it. When we made the purchase online we were advised a 6-8 week lead time, the confirmation emailed also stated this. Understood and happy to wait the 8 weeks. At the 7 week mark after zero communication from Swoon we called expecting our delivery to be delivered soon as the 8 weeks was nearly up. We were then surprised to hear we wouldn’t receive it for ANOTHER 4 weeks!! (I am fully aware of the delay in a lot furniture this year, however companies have clearly labelled this on their websites or at least have a decent level of customer service to be able to contact the customer to keep them updated on delays) My options here were a refund or to wait so I explained that I had been waiting so long now that I will wait for the new delivery, but I asked if the company would offer a free delivery in compensation to all of this, to my surprise the answer was a flat no. After a further 3 weeks we again had to call Swoon to chase the delivery (we’re now in late June) we are then told that the product is in the warehouse but delivery had been pushed back to 21st of July and that this date was confirmed for collection by the haulier. At this point I do not believe the product is in the country and have asked for proof in the warehouse and if we can collect using your own transport - again a flat no! So by now we have lost all confidence in the company. Today being the 20th July I have again called the customer service team who have told be the new date is now the 2nd August (the day before the previous expected collection) at this point my patience has gone and have asked to speak with a manager at Swoon who can give me some actual answers as the customer service team clearly are unable to. Surprise surprise.. you can not speak with anyone directly at Swoon - it’s a 3rd party reading from a script. After speaking with John and Liam at the 3rd party customer service call centre for around 45 minutes they have now offered a very minor compensation in comparison for spending 4 months sitting on the floor and again pushing back the delivery several times and a severe lack of communication - all this baring in mind they are trying to tell me that my order is in the warehouse and basically their too busy to deliver it apparently. Communication has been awful, not once have they contacted us to give us any updates, I have always rang them. I’m looking forward to seeing the “we’re sincerely apologise for the delays caused” & “we understand your frustration” scripted replies from Whistle the 3rd party customer service company they use to this review across their platforms If my item is collected as confirmed by the 2nd August and delivered to me that week I will remove these review but in all honesty I’m not confident. Let’s hope the sofa (when it does finally appear) doesn’t turn up damaged after sitting in a warehouse for the past 2 months… After looking through other recent reviews I can see many customers have experienced damages and had to start the process again waiting months for replacement parts or full items. A white glove service would make me feel much more comfortable about the delivery so that any damages can be noted upon delivery however I will not hold my breath and expect a flat no.