Read the RECENT reviews before purchase. I wish I had!
I had been lusting after the Fresco dressing table for months, it was on my wish list for my new house. Really expensive but I decided worth it for a quality piece of furniture.
3-4 weeks wait, turned into 13 without any communication. I emailed at 8 weeks to say it would be there soon and to email once it had arrived. No real explanation or apology.
Finally arrived 13 weeks later (10 weeks later than advertised), and I'm more than disappointed. The piece of furniture is damaged in 3 areas, a dent in the metal mirror, the metal edges have white speckles where they've not covered properly when spray painting and an finger smudge or scraped area at the front of the drawer which the paint has come off. There is clearly no quality check of their product before it is sent off.
Then comes the communication... always a different person responding and no one cares.
First offers 20% discount, then 40% discount but some of these things can't be fixed so I wasn't willing to settle for anything less than 60% refund, as the unit would still have cost me hundreds of pounds.
So my options were...
1. 40% discount and keep the item
2. Replacement which would be JANUARY (5 months later).
3. or return for a refund.
So I've wasted so much of my time and disappointed doesn't even cover it.
Really think if it's worth waiting your time and money out of your account to buy from someone who does not care about quality checking their items or their customers.
3 years ago
Swoon Editions has a
1.2
average rating
from
187
reviews
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