Ordered a Kipling upholstered bedframe, arrived after a considerable time but at estimate. Unpacked and put together, not too fiddly. Headboard nothing like the online images, very poorly upholstered, flat where online images show curvy features, totally inconsequential. Seams were puckered up and fabric not lying platon bed wings. Sent images to Swoon - 'yes we agree not what it should be, we will refer to the After Sales Team'. About 4 weeks later after numerous call and the weekly email from the Swoon customer team 'that's the way it is, within the manufacturing tolerances, no point in getting another as likely the same' I asked this to be revisited as we still like the bed online. Same feedback from Swoon. I had asked to speak to the After Sales Team but it seems the only internal people can contact them by email. The bed frame is now destined to go back. So - Dont got to Swoon for upholstered furniture. If you get furniture expect to receive a compromised product that will be with in manufacturing tolerances. Dont expect to get any empathy from After Sales. Swoon are not a business to pull out the stops and excel when they admitted they have got it wrong and try to excel and meet expectations driven by their images.