A dreadful experience with Swoon and appalling customer service. Ordered 2 sofas early March with a 12 week lead time. Sofas did not arrive as scheduled and had to contact Swoon for an update. Apparently a ‘quality control’ issue was the cause of delay. 2 weeks later and sodas further delayed. Again, no communication from Swoon and had to chase for info. The story was the same … a quality issue. I’m sure the ‘ customer service’ staff have a scripted list of excuses ! Sofas were finally out for delivery mid July when the courier called to say one sofa was damaged. We agreed not to accept delivery of the ‘good sofa’ and contacted Swoon A replacement sofa was ordered with a 16 week lead time. The delivery was finally confirmed for mid November … but on arrival there was only 1 sofa Swoon and the courier have no record of the other sofa. And … it’s no longer available to order. So, here we are mid November, having paid almost £5000 for 2 sodas in March and are now waiting for a Swoon ‘customer service manager’ ti contact us.