Shockingly bad experience. I bought a Katana sideboard 3 months ago and after waiting for it to be delivered, it finally was. Except, of course, the legs were missing which made it unusable. I contacted Swoon straight away and they told me they didn't have spare parts so they would arrange for it to be collected. 26th November: the delivery company were meant to collect it and we waited in on a Friday evening and had to cancel our plans. Of course, the delivery company didn't turn up and texted us late on Friday saying their 'van broke down' (apparently they say this all the time). I had to chase Swoon for 3 days to get another collection date in for the 3rd December. 3rd December: We received a text from the delivery company in the morning saying the sideboard would be picked up between 11am - 4:30pm and we waited in all day. The delivery slot passed and when we called Rhenus, the incredibly incompetent delivery company, they told us that this time the driver had 'sustained an injury' and wasn't coming to pick up the sideboard after all. There was absolutely no communication before this about the pickup being cancelled so we waited in for nothing and STILL have the sideboard at our place taking up a huge amount of space. As many many other people have said, I will never, ever buy from Swoon again - this level of customer service is absolutely shocking and they should be ashamed of themselves. DO NOT BUY FROM THIS COMPANY and if you have just placed an order, CANCEL IT IMMEDIATELY. Swoon does not care about its customers at all and the fact that they are still providing the worst service on earth with all these bad reviews outlining the problems in lots of detail says it all.