This company is a shambles from top to bottom. No systems, processes, customer service, quality control, standards blah blah blah. Ordered a shelving unit back in the spring and it never appeared. I had to chase them to find out what was going on. They'd never have picked it up themselves. They'd let me order when they had no stock. Money back or wait for the next batch in August with a small discount. I decided to wait for a new one. More fool me: the goods arrive and what a mess. Scratches all over the wood, bent metal frame and complete misalignment of the screw holes. Utterly useless. Offered me a return or modest discount to keep it. It was so useless there was no way I was keeping it: even if I could tolerate the scratches and gouges, it'd need screwing directly into the wood to hold it together, risking it splintering and there'd be no comeback after that. Shabby goods at a still-expensive price for what it was. They can't have any quality control: it was well enough packed so somebody must've thought it was ok to ship out that sort of drivel. They then missed that I asked for a refund and asked me again what I wanted two weeks later. They said they actioned it but the funds never appeared. Chased it. "We're checking with our finance dept, nothing we can do". Nothing for two months, way beyond what the regulations allow. They ignored my last email. Just like the stock issue, do you think they'd have resolved the refund on their own without me chasing? No chance. Had to write a letter to their head office to get it sorted. Oh, and I got a 20%-off voucher...to buy more of their rubbish. Have a day off. Seriously, avoid. They look like nice designs etc but expensive, dismal quality and even more dismal 'service'. This company deserves to go out of business.