Damaged item, difficult to get a refund Delivered a damaged item, cracked marble table, clearly damaged. I informed them and sent photos. They then asked if I would accept a 50% refund for the table. The table is unusable, it's a joke that someone would want the table for 50% off. They cited their carbon footprint and environmental reasons for asking you to keep the item. When I said I want a full refund they told me that they would collect the item, so they are not that bothered about their carbon footprint! They are going to collect the item and put it in a skip! It gets better. I told them the address to collect the item from, and have staying all day for the collection to take place. Just had a call from DPD, they have been sent to the wrong address! They did not read my email. So now I have to stay in again for another collection. And they have further increased their carbon footprint by sending a driver to a wrong address. Incompetent, useless, no common sense, underhand tactics to try and dodge giving refunds. I'm not happy and will never use you again.