Ordered a TV stand from Swoon and I'm sure the website said "10 or more in stock". The confirmation email then said delivery would be in 3 months' time. Fair enough, I was willing to wait. For those 3 months, there was no update from Swoon on my order. I began to wonder if it was ever even placed. Until one day I got a text message from Rhenus, their 3rd-party delivery company. I booked a delivery slot, stayed at home for their arrival – and they never arrived. No one contacted me, I had to get on the phone to Rhenus and Swoon to tell them they hadn't delivered my item. A new delivery slot got booked. Then, on the day, that delivery slot gets changed at short notice by Rhenus – but does eventually arrive. I have no idea where Swoon store their goods but their packaging smells of urine/vomit. Honestly – it's as though the furniture is left in a warehouse that's rotting away. (I've ordered two items from them now and they've both smelt like this.) Opened up the box, which was overpacked with styrofoam and cardboard. Maybe that's a good sign, to really protect the furniture? Nope. When I got the TV unit out, one corner of it was cracked. When I touched it, a big chunk of wood fell off. I looked closer and it's really obvious this damage occurred before the unit was boxed up and shipped. Someone stuck the piece of wood back on, hoping no one else would notice. Or maybe someone else rejected this item and Swoon palmed it off to me? Having seen how hard it is to return anything or get a refund from Swoon, I'm not going to bother. The damage is at the back of the unit and I can just about live with it. But I won't be buying from Swoon again. They're unreliable and their quality is poor. Wish I'd seen these reviews before purchasing.