I have already reviewed the appalling customer service with regards to the delivery of this sofa. We’ve now had this product 2 years. It is a sofa bed that cost £2000. Is it worth the investment!? Not even a fraction of it! The cushion on the sofa is lumpy, bumpy, saggy and totally uncomfortable. It hasn’t had any excessive usage, has been turned, plumped, you name it. The sofa bed mattress is so uncomfortable that regular guests (including my poor dad, who we invested in a ‘good’ sofa bed for’ request to sleep on the airbed instead!!) I wrote to customer services. They sent out someone to assess for manufacturing defects, which I told them they wouldn’t find as it isn’t a manufacturing issue but a quality issue. LO and behold, nothing was found, and as I’ve now had the sofa A WHOLE TWO YEARS nothing can be done. I could cry. We aren’t made of money, this was an investment so my dad could be comfy. It is the absolute worst investment I’ve ever made in my life and I am appalled with the product and the company. Guests this weekend spent one night on Swoon’s sofa bed, and opted for a mattress topper on the floor instead of sleeping on it again. Swoon still refuse to take this further. Go to ikea, it’s better all round 👍🏻