AVOID AT ALL COSTS AVOID AT ALL COSTS! I'm having awful service from Swoon and have got to the point where I'm tired of chasing customer service and complaints team. Here is a brief breakdown of my experience: Bed ordered in Nov 23 deliver expected 12 weeks (mid January) £1300 bed which we thought we would treat ourselves to from what seemed a high end company. 3 days before delivery date email and text to say delayed. Finally arrived week later and with parts missing and parts faulty. 24/1 – I contacted customer services and emailed with photo’s of all faults as requested. Day later repair arranged by Swoon. 6/2/24 – Homeserve employee turns up with no parts and was told he was just here to put bed together. Could not do anything so left. 6/2/24 rang back Swoon – told can’t do anything until has Homeserve report. 7/2/24 – I again have to chase finally get response and told either new bed (12 weeks) or order parts 2-3 weeks. Given 20% refund at this point but not happy at all. Email sent to me saying parts now going to be 3-4 weeks. 29/2 – I was emailed to say still waiting on tracking update. I emailed back to say seems as though delay email coming next. Received email back saying deadline is still 6/3/24 6/3/24 no parts arrive and no contact from Swoon saying there was going to be a delay. 7/3/24 – I ring to get update and told Swoon will need to chase tracking order, will here back in 24 hours 8/2/24 – not heard anything so I call back – still no update. 11/2/24 – I have to chase again as no contact from Swoon – told still no tracking order and needs to be escalated. 12/2/24 – Still having to chase and told should be dispatched this week and will be given tracking number. I asked to be called by one of CEO’s as at a point now where had enough. Told will have update by end of day. – No contact made from Swoon. 13/2/24 – Have to chase again. Still no tracking number and can not give me idea of when I will get parts. Asked once dispatched will it be next day delivery told not sure would have to ask supplier. 14/2/24 – still no update so had to chase again. Told by John that parts will be shipped tomorrow as just spoken to supplier. I asked what service will they use so I know how long delivery will take. He didn’t know and when asked why that hasn’t been asked just keep getting told our supplier sorts this, not our process etc etc. Me and my wife have now been sleeping on a mattress on the floor for the last 8 weeks and still non the wiser as to when the parts will arrive.