Ordered 3 items beginning of June 2018.After 1.5 months wait, the first order deliveredwas badly damaged hence I have raised a collection for the damaged item and cancelled the remaining two. After few weeks wait, they had to collect the item yesterday but advised me that due to issues they will collect it this morning (its a massive box sitting in my lounge). I had a call this morning from the driver who advised me he is looking to deliver one of the items that I had cancelled previously :) I called Swoon today to understand what is going on. In summary, they had no clue why this is happening and not sure when the item will be collected. To add to an insult, they can't issue a refund of £700 until they collect the item but can't confirm when they will be able to collect. Thanks Swoon for an "amazing" customer service. After re-arranging for August the 4th on Saturday, I have received a text from Arrow XL stating my item will be collected on Friday the 3rd. I had to call Swoon again and the manager confirmed it will definitelly be collected on Saturday the 4th. This morning, I received a text from Arrow XL stating the item will be collected on Monday the 6th :) I called Swoon again, and the customer service says that the system is showing the item has already been collected :) I mean is this company a joke or what? Been waiting for the manager to call me back for an hour now...