Instead of writing what I think about Swoon Editions, I just quote my correspondence with them: Me: "Hello, in 2015 I bought your two-seater sofa, Calvin. Till recently I was satisfied with my purchase but I noticed that my sofa changes its look. The sponges in the seating started to dislocate and the sofa lost its cool look. Till now it didn't affect my comfort yet but I'm not happy with the look. What can you do about it? Kind regards Lucy" Swoon: "Hi Lucy, Thanks for taking the time to get in touch. I am unsure whether we can help you out with this due to the length of time since the order was received. However, if you could send me across some photos I can query this with our quality team and get back to you. I look forward to hearing from you and if you have any further queries in the meantime please don't hesitate in contacting us - we're more than happy to help. All the best, Olivia Is a life-long vegetarian who loves a good fantasy novel and is absolutely desperate for a pet pig." Me: "Hi Olivia, I’m sending some photos in the attachements however it is dificult to see the fault on the 2D pictures. The problem is that apparently there are several layers of sponges in the seating. The sponge that is the highest one looks like staying in place but that underneath moved forwards, about 5 cm. The seat edge that was beautifully an arch shaped is not anymore. And I’m sorry Olivia but I don’t think that 3 years after purchase is too long to make a complain. When I bought your product, I truely believed that your company cares about quality and that when properly used, the sofa will serve me much longer that 3 years. I care about environment and do my best in order to not pollute it with excessive shopping of low quality products that you have to replace regularly. The sofas I had in the past I have never had such problem with in spite of using them over a dozen years. And I’m not obese, my weight is about 65kg. Kind regards Lucy (also vegetarian who loves good literature)" Swoon: "Hi Lois, Thanks for getting back to me with those photos. I've referred these on to our product specialist team and I'm afraid they have advised me that cushion dislocation after prolonged use is regular wear and tear to be expected. Unfortunately, we do not offer a guarantee on our sofa cushions so I'm afraid there isn't anything I could offer you regarding this moving forward. I can understand this may be disappointing and I apologise for not being able to be of more help. If you have any further queries please do get back in touch - we're more than happy to help. All the best, Olivia Is a life-long vegetarian who loves a good fantasy novel and is absolutely desperate for a pet pig."