Terrible from start to finish.
We ordered nearly £2,000 worth of products from Swoon. The only ones we kept were two bedside tables, and even then there was damage to those which we received a part refund for.
The dining table was a completely different colour and marked, and the shelving unit had holes drilled in completely the wrong place so wouldn't assemble.
Refunds took over a month to arrive despite me chasing continuously and the collection for the table was unable to happen as the address had been put into the collection company system wrong by Swoon – which resulted in us staying home for no reason and having to have a 50kg packaged table in our house for another week for no reason.
Emails send to the customer service address 'never arrived' as the person who was dealing with the case left the company...a shower of you know what from start to finish.
I can't recommend anything about the company. Swish marketing, website and photos, terrible everything else.
5 years ago
Swoon Editions has a
1.2
average rating
from
187
reviews
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