The furniture itself is awesome and you can't fault the price. But the delivery process is absolutely painful. Swoon give you updates re: when your furniture is due to arrive in their warehouse - I've made 4 orders and all 4 updates have been horribly wrong. I waited an extra 3 MONTHS to receive part of my order. Customer Services are polite but always say the same thing, "your order is delayed - we expect it in our warehouse next week." I had that same reply 6 times. The furniture is great but the constant need to chase your order and 3 month delays in delivery times are completely unacceptable. I should have paid the extra and gone to a retailer who can deliver to the timelines they advertise.