Spent £1200 on a Luna three seater sofa, it was supposed to arrive 3 weeks ago. I have spoken to virtually the entire customer service team (mathew, jade, rebecca, amber...) someone in the London office (stephen) and a customer service manager (Jamie), everyone says they'll phone me back but I never receive a call. I've waited at home on 3 separate days (missing a days pay each time) for it, every time it doesnt show up and no one can tell me where it is, why it didn't come or when I will actually receive. The level of customer service is POLITE but USELESS. No one will actually help you, including the delivery company ArrowXL who will also fob it off and not explain what is happening. To rub salt in the wound they turned up one day to COLLECT a sofa from me. Absolutely the worst experience I have had with buying a product. I still have no sofa, still have no calls back, still have spent probably 6 hours on the phone over the last week trying to locate it. Don't even bother, the products may look nice but once you actually order, if theres even the slightest issue expect to neither receive your product or any customer care. I tally approximately 40 calls, countless emails and over 10 members of staff that I have spoken to. Still. No. Sofa. But on the plus side I have been ASSURED by 8 different people that I WILL get a call back... I wonder when...