This is a bit of a saga about Swoon's unbelievably bad service and product quality but stick with it, you may enjoy it more than we have. It is now the 9th July and we have just had to turn away the delivery of a simple cabinet, a box with two doors and four legs, that we purchased from Swoon on 5th January. That's right, over six months ago. We were told that the item would be delivered in March, but this was delayed until the middle of May. An annoying start and already a two-month delay. The fun really started, however, when Swoon's execrable delivery partner Arrow XL tried and failed to deliver the item to us on 24th May. That was over six weeks ago. They could not deliver it because we live on a fairly narrow road, though this had not been a problem for any other company delivering to our house for the past seven years. Their website has no means of leaving any comment to this effect though so they rely on failing on the first delivery attempt. It turned out we required a small van. Here the system completely broke down. First I tried booking this with Arrow but it just didn't turn up. After the first webchat communication their webchat service has been unavailable ever since and they do not answer the phone or respond to emails so I asked Swoon to contact them. Arrow rang me and we agreed another delivery for the 17th June, but in their wisdom managed to instead book it for 12th June when we were 100 miles away. Because Arrow do not respond to communication we were unable to prevent the delivery driver turning up and I had to turn him away on the phone. Following this Swoon tried again to book a delivery and promised it would arrive on 21st June. Yet again, nothing turned up. I phoned Swoon and their customer services person told me that there was a 'block' on the item, but that she had removed this and we could now book another date. As we were going on holiday for 2 weeks I asked that she book a date for the second week of July when we were back, but instead she booked a date for 29th June to stop Arrow sending the item back to Swoon. I accepted on the understanding that she would deal with rearranging this as I did not want to have to spend my holiday going back and forth between these two companies. The 29th rolled round and naturally Arrow turned up at our house because Swoon had forgotten to rearrange the delivery. The second half of my holiday was consequently punctuated by increasingly frustrated emails to Swoon and more time spent on hold with Arrow, who never answered the phone. Eventually I decided to write a poor review of Arrow on TrustPilot and, miraculously, within ten minutes their complaints department telephoned me to sort out my problem. They informed me that the small van delivery I had been seeking for five weeks only comes to our area on a Tuesday. Other days are not an option. I find this unbelievable in the twenty-first century when at least a large proportion, if not the majority, of households do not include someone who sits at home all day. However, as she said she 'did not know what to do' about the fact that both of us work so I asked that the item be delivered before 8 or after 6 so that one of us would be at home. I asked her to text me to confirm that this was arranged as, still being on holiday, I didn't want to spend any more time on the phone to a delivery company. I didn't get any text. Today came along and I get a message from Arrow, cheerily telling me that the item will be delivered between 13:30 and 15:30, right when I said it couldn't. Luckily one of us was at home due to illness so they were able to let the delivery drivers in. The delivery drivers were very helpful and began unpacking the item that we had waited six months for, and for which I had spent hours and hours on the phone and writing emails over the past six weeks to simply have brought to our house when we were in. They hadn't got very far when a crack through the carcass was discovered. The crack is not a result of poor packing or of the item going round and round in a truck. It is simply badly made. Two pieces of MDF have been mitred together and pinned, a weak joint that has cracked open before the cabinet was taken out of the packing. It also looks pretty shoddily finished for a piece of furniture that cost £400. So the item was sent away with the delivery drivers and I have been informed by Swoon that the next delivery of these pieces of rubbish will arrive in the country on 10th September. They can't replace it before then. As their last projected delivery was two months out and it took a further two months to get the item to us we have decided to cut our losses and cancel the order. Take this as a warning and save yourself the trouble, do NOT order anything from Swoon!