I have had a similar situation as what's been detailed by others. Ordered a rug in May with a noted delivery of mid June and that I would receive notification as the time approached. I never received said notificiation and followed up at which point then they told me it was delayed. In early July I chased again and was told that the rug had just arrived that week/undergoing quality checks and would be delivered next week. The following week comes and goes with no delivery so I reach out (again no communication from them proactively). I 'm told: the rug just arrived that day and was undergoing quality checks... WHAT!? i was told that two weeks ago. Fast forward 2 more weeks and still no rug. I finally get a notificiation on Friday that it was to be delivered on Monday so i stay home from work to receive it... guess what? NO RUG and DPD never received the parcel from them. This is the most atrocious company and customer service I have ever experienced. BUYER BEWARE! i dont understand how they are still in business if this is commonplace experience?