literally the worst company ever. I feel so sorry for their customer service people who seem perfectly lovely but are obviously given no info. I ordered a rug in April and now it's the 1st of august and surprise surprise I still don't have it. I have asked to speak to the manager a million time just to get an actual answer on where is it but I keep being fobbed off because she is always in a meeting. if you are the customer care manager....make yourself available to speak to the customers she's 100% avoiding calls. give you staff the info they need and maye you won't have to lie about being in so many meetings and do your actual job. going to cancel for a refund ASAP...from some reviews it even seems like getting your own money back is a problem. Financial problems much?