Ok Swoon I have had enough of this so I am making it public. Below is the story of what has happened so far... My partner and I have recently bought our first house and have spent time selecting what beautiful sofas we wanted to furnish our new and exciting home. We decided upon buying 2 Rieti sofas from your great looking selection. We understood that this could take between 8-10 weeks which we had allowed for and understood. That was back in March. We chased our order around 7 weeks later just to see if there was an update and were told to still expect 10 weeks, that's fine, as it is in the expected window. We received an unexpected message a week later to say that our delivery was ready so we booked it in for the 16th May. GREAT we thought. This is when it all began. The 16th of May came around and our delivery turned up. My partner (who had taken a days holiday from work) recieved it and when it was brought in by the delivery drivers said, "I hope the legs are with it? Must be with the second sofa". The delivery drivers looked at each other and said "Theres not another sofa on our wagon, this is the only one and we have not seen any legs".... That's right we were only sent one of our two sofas and that didn't wasn't even complete. We immediately phoned Swoon to ask where the other sofa and the missing legs were to be told that the second sofa was delayed over seas and that they did not know where our legs were for our first sofa (even though we were told that all your products go through quality control... seems not). We were then told the legs would be sent to head office and sent to us from there, ok a bit annoying but we can deal with that. Would of been helpful to let us know there was a delay on our sofa though? After multiple emails and phone calls prior, my partner phoned on the 31st of May to ask what was happening with our second sofa as we had not had an update. She spoke to Luke who confirmed it was now in the UK and ready to be delivered but would have to be a weekday as there was no availability on the weekend. We arranged it to be delivered on Tuesday 4th June (some 2 and a half weeks later than our first sofa). She then asked about the status of our legs as we had still had nothing through but there was no update. Luke said he would send an email to head office to chase. Starting to get slightly annoyed now as you can imagine. We then did not hear anything from you until I phoned Swoon on the 4th of June after our second sofa was delivered (with the correct legs..I think, although they look almost black as a pose to dark beach advertised on the website?). Again, no update was given, still waiting on the supplier. But could see the legs were supposed to be delivered on 20th May...This was not good enough, we had been waiting patiently for weeks to be told that I'd have to wait another 2 working days for the escalation team to contact me, why? Why was this not already escalated? Why was this not already sorted?? 6th June, I hear nothing. I phone yet again to find out what was going on to be told, yet again they had nothing to tell me and that someone would be in contact on 7th. On the 8th my partner was contacted (a shock I know) and told they had still not had an update on the missing legs so they would send some " temporary" legs to us...oh but that could take 7-14 days... excuse me?! 7-14 days for TEMPORARY legs. No, that's not acceptable. Where are our legs??!! I then phoned Swoon and spoke to Luke who advised me that they had a meeting at 3pm and that he would raise the issue and try to find an answer which was helpful but not sure why this wasn't done 3/4 weeks ago... The final update I was given just past 3pm was that there have been issues with the supplier and they have not made any. Valid reason but my question would be, where are the legs that should of been sent with the sofa originally? If this has past quality control then surely the legs were with it at some point? I have now received our "temporary" legs on Monday 10th June and have no date for our real legs. A week ago I received an email to say our legs were going to be delivered to us.... FINALLY! I waited and waited to no avail. I checked our tracking to be told that Swoon had not even given the order to DPD! I chased it yet again and yet again no one could answer me and had to go and find out. Never heard anything from that... typical Swoon. Today 13th August I randomly got an email to say that my legs were going to be delivered. HOORAY!!! I've just received them! Only nearly 4 months since we made the order! But wait.... THEY ARE THE WRONG COLOUR!!!! Can you actually get ANYTHING right?? What a poor excuse for a high end furniture company, you don't deserve to be trading. I go to phone you and oh you've now changed your phone lines to 9am-3pm?? What's that about? Who can you expect to call you between those hours? I am absolutely appalled by the whole experience, the lack on communication, the lack of investigation and the complete disregard to help. We were recommended Swoon by multiple people and have been impressed with the website and quality of product that we have actually received but have been completely let down by everything else. As a retail manager myself I am not one to complain as I understand that things happen but when something like this happens it is kind of taking the mick a little. To only receive half our order to begin with and no proactive communication to tell us of its delay and missing legs that have still had no update for 3/4 weeks, leaving us with one sofa for 2 weeks with no legs and no where else to sit meaning we have had to sit on a sofa with no legs and compromising the structure of the sofa is the worst experience I have received. This should of been sorted long ago and should be investigated into why it hasn't been. I now do not feel confident in the structure and integrity of the sofa with no legs and if it wasn't for such a wait for new sofas I would be saying that I want a replacement and/or for you to take them away. Again, I am appalled and disappointed in the way this has been handled and this whole experience has really tarnished what should of been an exciting time for my partner and I. We will always remember the time we bought our first home and the issues we faced around our first sofas. Thanks Swoon! Get this sorted ASAP.