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Ali Zaidi
What an absolute nightmare. My third order from Swoon and all three times I have had absolutely nightmarish experience with their product and post-sales team. I ordered two things. A TV table and a coffee table. TV table delivered damaged which I'm getting repaired because the discount they offered was terrible. It's sad to have gotten damaged items from them twice. Terrible. The coffee table they accepted the offer and charged my card only to tell me later that they messed up the inventory and it's "out-of-stock". I asked them for a refund and with a discount code to make up for the error so I can order another one and they only offered me 10% discount code. On top of that, they kept confusing the Coffee Table (not delivered) with the delivered and damaged TV table. Absolute shambles. I don't know what to say because I'm lost for words. I've literally got anxiety because they keep confusing the orders and messing up
5 years ago
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Swoon Editions has a 1.2 average rating from 187 reviews

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Alice, Customer Support

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