Swordis customer service is terrific! They are very responsive and provide a 1:1 experience. After I placed my order, David was in touch with me to confirm delivery with a personal e-mail. My international order was expedited for the holidays and was here within a week. When we found there was a mix-up with my sword, they were more than accomodating and quickly resolved the issue. I was impressed with how quickly they respond to e-mails. David was great! I highly recommend this company. The sword was also well packaged, arrived in great condition, and was great quality.