Not a good experience at all. I know we have been restricted during 2020 however Marta who dealt with our house sale was not a good communicator. She very rarely called me back when asked to do so . After 4 long months we finally thought we were moving. She told me to book my removals then the day later told me the chain wasn’t ready to exchange. Then the day before the completion date had been agreed we hadn’t exchanged. Again at 11am she told me the chain was ready to exchange but at 4pm after not hearing from her all day she told me that she couldn ’t get hold of the sellers solicitor. I had to take matters into my own hand and contact the seller to ask him to contact his solicitor. I told her if she had informed me earlier I could have communicated with the seller myself. Finally after I got involved the exchange happened. The day of completion although the banks received their money I had to chase mine and it was several thousand pounds not a small amount . It took a further 24 hours to get my money. I have moved house 8 times and I have never experienced such a stressful move where the solicitor is concerned. So many other things went wrong but most of all bad communication. I can’t just blame the solicitors the bank was just as awful.