Dont not buy for Sydney Tools.
I purchased a Makita drill set. The set included a hammer drill, impact driver , two batteries and a charger.
On the first use of the drill 24hrs later, the head of the drill broke off from the main body of the drill. This is regarded as a major Fault
I promptly returned the drill to the store and requested either a refund or a replacement. Of which I know under Australian consumer law is my right (also confirmed by Consumer Affairs on the phone).
They said it must be returned to Makita for repair.
Not happy I asked to speak to the manager, of which he understood my problem but didn't have the power to do anything. He suggested I call head office.
I called head office and the customer service rep said the same thing. Sorry, I don't have the authorization to do a refund or replacement.
They then directed me to send an email.
So I sent an email, demanding a replacement or refund but no answer from them
Its been 3 weeks since this started. No word from Sydney Tools even about the repair.
Im now in the process of filing a VCAT application.
Sydney Tools should be ashamed of its self.
Go to Bunnings where you can and at least they will give you a replacement.
1 year ago
Sydney Tools has a
1.5
average rating
from
17
reviews
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