Makita DDF486 $350: I Purchased this drill and it's broken 3 times now with light use. only used to make 92mm holes in gybrock for lights and stopped working. sent it to Sydney tools Smithfield and after 2 months got it back! 2nd time it broke I requested a refund, instead they repaired it a week later against my wishes as head office said to me get it sent to makita for evaluation and they will send funds for a refund. I get a call to come and I visit the store Smithfield. I came and the only option was take your tool or put it in the bin so I took the tool as I dont have time/fuel/money to waste just get on with life. It stopped working again after the 2nd use and I tested with new batteries and still wasn't working. DO NOT Recommend buying this tool. I called head office for a refund and they said get the Smithfield branch to call us and we will let them know. I call Smithfield to confirm this and they claim it was false and required it in writing. I called back and the female on the phone changed her character and was rude. she outright refused to put in writing and said "if your claim has been denied warranty we can't help you". My warranty wasn't declined, my request of a full refund was. she continued to repeat the same thing over and over again like problem meant nothing until I had enough. I called Smithfield for full refund after being stuffed around, they said they can only fix the tool. I had to borrow tools to the job, wasted petrol and time getting it sent back for repairs DO NOT PURCHASE FROM SYDNEY TOOLS. If I went to bunnings they would have replaced it there and then or money back. I went to sydney tools to support a smaller company thinking they would take care of me. Oh boy did they take care of me. they want no responsibility and constantly said send it directly to Makita Australia it has nothing to do with us basically. so why the hell are you selling tools with warranty. you fixed it twice, 3rd time should be money back. Ombudsmen it is. I followed your guidelines but you refuse to follow consumers rights. that's un Australian. I spent 1000s at your stores and only one thing goes wrong, you don't want to have anything to do with me, just send it to makita. No you sold me the tool, you repaired it Twice. I want my money back. I am not a drug dealer I am a honest joe and bought it from you not off aliexpress/china. I spent my hard earned money to work and live a honest life. my reputation/time/money means nothing to them.