Only gave 1 star because I couldn't give -1 million. Sydney tools Traralgon sold me a second hand Panthera 4000 generator that was advertised as new online. I walk in to pick it up and it is already out of it's original packaging sitting on the floor ( this should have been a red flag). I bring it home and notice it has a major start up failure, 2 fuel gauges are not reading correctly, it is missing the battery and mounting hardware and it has a siezed 12v on off switch so I returned it the following day. Then two employees lie to me and try to warranty it by swapping it with another used item from out the back that they said was also new. It was covered in thick white dust on top and scratched all over with fuel in the tank and oil in the sump. I called them out on what they were trying to do and said I now want nothing but a refund due to your lies but was refused because apparently they have no authority to do refunds due to password block's on their computer's by the regional manager for Gippsland. I ring head office and put in a written formal complaint by email to be told the state manager will call me personally to address and resolve the issue. One month later and no call has been attempted let alone made. I have repeatedly e-mailed head office reminding them of the ACCC and consumer law's they need to follow. Now they are not even responding to my e-mails so I have just lodged a case with VCAT and will be seeking compensation for the money I paid $549 and goods they have in their possession, deceptive trade practices by trying to trick me into the second used generator, and all the time I have spent away from my children whilst chasing a refund, emailing head office and lodging my case against them through VCAT. If you google Sydney tools VCAT there are a lot of similar people out there to me that have encountered the same treatment from this company. There are even more bad reviews on product review. My advice is go to Bunnings they may cost a little more for certain item's but they don't try to trick lie and deceive their customers like Sydney tools and they follow consumer law's. I'm surprised this company has not gone bankrupt but with every story like mine and other's being brought to light they probably don't have a bright future ahead.