I purchased a backup sanding pad for my Festool hand sander, the item was unopened and unused I have tried to have an exchange for the correct item however the female manager who seemed like a robot rather than a person kept saying it is over 14 day old so we can't exchange it !! Regardless that the item does not fit the sander or work as intended The Head office female manager robot kept repeating that they can not exchange it as it is older than 14 days. DO Not shop at Sydeney tools as they do not follow Australian trade regulations, they will sell you anything take your money and if not returned within 14 days then it just Tuff Luck for you. I recommend Total Tools or Bunnings at least you get to do a Refund or exchange. Sydney Tools are just ther to get your money.