We had no heating or hot water for past two days in property last week and we have been completely scammed by Skye's Cottages. You leave messages, send emails, log messages in the app and they never get back to you and you get an email saying they have closed the case. When you ring them again, they keep doing the same thing. Customer service is non existent and said we would not be entitled to a refund even though we had no heating or hot water!! The property was not advertised as listed and was unclean too. Please do not book with these people as they are complete con artists!!