My 75+ mum and dad had a property booked for their 60th wedding anniverary. They saved up for this little break and are currently in another property after losing £350 which sykes won't refund. They booked with booking.com and it wasn't clear that the property was accessed by steep steps which they can't access due to them being limited mobility and elderly. Yes it was stated on sykes that the property had steps but no picture. Booking.com which they used, you had to physically click on a drop down that they didn't see. It's not clear, the 20+ metal slippery steps and it being the middle of november is the only way to access this property. Sykes have been difficult to stay the least, they have not received their refund and are now out of pocket. Just be careful as sykes list properties on other websites but sometimes all the information is not available to see. Which means the company that you book with eg booking.com have now say over refunds etc.