Here’s the updated version of your review:
We booked a Sykes Cottage in Devon, advertised as being wheelchair accessible. However, it most definitely was not. During our stay, we contacted the owners to complain, and they informed us they had already requested this issue to be corrected via Helpful Holidays, a sister company to Sykes Cottages.
The property also had noticeable subsidence, meaning we spent much of our time trying to adjust our seating positions, which was not only uncomfortable but also raised serious health and safety concerns. Unable to use my wheelchair in the property, I was forced to navigate without it, resulting in an injury. Upon returning home, I required hospital treatment.
We made multiple complaints to Sykes Cottages, but they have failed to respond to any of them. It has now been five months, and they have called me a liar, shown blatant disregard and discrimination for my disability, and refused to properly handle or even acknowledge our concerns. They’ve also declined to escalate the matter or provide further contact details.
I strongly warn others that this company has no care or consideration for its customers, particularly those with disabilities. They own a vast number of rental propertie sites, all of which I will now avoid at all costs. Sykes Cottages, I will see you in court.
3 months ago
Sykes cottage web site has a
1.9
average rating
from
22
reviews
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