We - two citizens of Germany - booked a cottage on Crinan Canal with Sykes Cottages for the time from August 22nd to September 5th. We paid the whole amount of money for it in July. Due to the British government's decision to apply isolation measures to the Netherlands on August 15th we could not take our ferry from Ijmuiden/Amsterdam as DFDS was not willing to ship passengers from Germany. They paid the total refund for the crossing. Additionally, we would have had to quarantine in Scotland for two weeks. Taking the Chunnel was not possible, because British tourists had to go home and booking a passage was not possible. On August 18th we asked Sykes Cottages for a rebooking and they asked the owner of the cottage. The owner was not willing to do so. Thus we had to cancel the trip on August 19th. Sykes informed us they were not able to offer a refund as there were no restrictions for Germans to enter Scotland. The fact that we would have had to quaratine for the time of the stay was a British decision not a German one. Sykes did not care about that. As we could see on Facebook on August 19th the cottage we had rented could be booked again for the time between August 19th and September 5th. On August 20ththe cottage was no longer vacant. We sent screenshots to Sykes and the owner and asked for at least part of a refund because of a double booking/payment but were told it was just relatives of the owner helping her with some decoration work.