After years of using Sykes cottages for my families holidays, I stayed in a property I had to complain about. The property was full of damp and filthy dirty. We spent our whole holiday out of the property, and the owner did nothing to help us. We put in an official complaint and submitted pictures. Upon recieving the complaint, we recevied abusive messages from the owner. After waiting 8 weeks for an outcome to our request for a refund - all Sykes did was phone the owner and ask for compensation. The owner refused, and that was all they did about it! The owner even made up false claims, that we had some how damaged his property. Sykes response to this was to tell me its my word against his!! Absoultely disgusting! We've never had a complaint made about us by any of the propeties we have stayed in through Sykes, and we have never put in a complaint before - showing we would not seek compensation unless entirely necessary. The outcome if that the property owner made money, Sykes made money - and we lost our money to a horrible break, where we had to eat out every day because the kitchen was too filthy to cook in. Sykes gave me a number to complain about them, and you have to pay £108 to make the application. Wheres the protection for customers!?! They wouldn't even let me cancel my holiday for next year with them as a good will gesture.