Awful. This company appears completely oblivious to even the most basic elements of consumer law and, while I appreciate we are in very testing times, seem to be doing everything in their power to avoid their responsibilities. We made a booking this Easter, paid in full, were denied a refund, incurred a new booking fee and additional expense rebooking for a later date and are now being refused either a move to the booking or a refund. On top of that, it is difficult to get through on the phone (phones were turned off for most of April and May) and the call handling system continually puts you through to the wrong department. I genuinely feel sorry for some of the people I have spoken to who, let's be fair, are just doing their job, but the company should be ashamed of its appalling attitude to its customers. For me, the real test is not when everything is easy; I have used Sykes previously and had no issues. When things go wrong is the real test and, this year, things went about as wrong as it is possible to go. It is now I see Sykes true colours. No customer service, a willingness to abandon its customers and hide behind an illegal position - that my purchase is with the landlord and not them and using Covid-19 as an excuse to abdicate responsibility? So, despite full knowledge of Section 75 of the Consumer Credit Act Sykes have refused a refund. I would strongly recommend that anyone making a booking with this company, particularly in such uncertain times, think twice. If nothing goes wrong then does it really matter who you have used to find a holiday cottage? I doubt most people even remember who they booked through. When things go wrong though? What you want is a company that is willing to help you. Read any reviews about this business when anything goes wrong: effectively its tough luck, you're on your own. Sorry Sykes but that's not how consumer law works and I'm sure you know that. Shame on you.