If I could leave no stars then I would. I travel extensively through the UK and have enjoyed many UK based holidays with family and friends. This is my first and last experience with Sykes Cottages. After months of navigating a complaints system (which is a complaint within itself) I am left to decide whether to spend more money going through arbitrators to try and recover some of the deposit money which I lost for cancelling a holiday in August. My reason for having to cancel was that one of my party was in the 'at risk' category so we requested some basic information of how the property was being cleaned prior to our arrival. No reassurance from Sykes Cottages merely a point-blank refusal to provide any information leaving us with no alternative but to cancel and lose in excessive of £500 deposit. There are now clear guidelines on cleaning during these times yet they failed to either acknowledge them or comprehend how somebody 'at risk' would want to ask such a question. No acknowledgement of their 'duty of care' to a customer. So oblivious were they that they offered a £50 voucher off our next Sykes holiday by way of compensation. How arrogant can one company be. In 40 years travelling, they are without hesitation the most anti customer company I have ever experienced. A disgrace to the UK holiday industry!”