One star because zero is not an option. Booked holiday in July for the Christmas week. After the announcement on 19.12.2020 to stay local and unpack any bags we made the decision not to travel 120 miles to the cottage. On attempting to request refund the stated option is not available on the website and on calling we are informed that, because the Chief Medical Officer and PM were only advising to stay local and unpack we can still travel and therefore no refund is available. The option to re-book is not attractive where it would continue the relationship with these con artists. Will never use or recommend this company again