We arrived on a Friday night, to find the cottage (9 Yankee Street, Llanberis) absolutely freezing. The thermostat was reading 11c. So we went to look at the boiler and found it had completely depressurised. My husband managed to repressurise the boiler, and we managed to get the heating to kick in. However, with it being an old stone cottage...it never got above 17degrees the whole time we were there. The first night, and morning were absolutely freezing. We also tried to get the dishwasher to work on our last night, but that wouldn't start either. We also mended the shower screen so that water didn't leak all over the floor! On returning home on the Monday I rang Sykes cottages who we had booked it through, although it was through their sister company Menai Cottages to state what had happened. We had also booked the cottage Thursday - Sunday but couldn't go up till the Friday due to the lockdown rules. We decided to not cancel the booking as we thought it was best that the cottage owner/sykes/menai cottages still earned some income rather than none at all. However, we were refused any refund/compensation for not being able to use the thrid night as apparently "three nights costs the same as two"... When I stated the issues we had, we were also told we should have reported it within 24hours - well the dishwasher we did. The boiler we didn't, as we managed to fix the issue, but that didn't solve the problem. We also didn't want to be disturbed 10pm at night, or have to wait in the next day for someone to come. Unless they were going to supply us with lots of extra electric heaters then the cottage was never going to get that warm from 11c! I would seriously not recommend booking this cottage - the owner clearly does not care that we at least still went up, rather than getting a full refund, or that we had to cope with a cold house, along with the other issues, or that we actually have informed him of an issue that needs to be fixed with the boiler! So no refund for the night we didn't stay, and no compensation.