Awful customer service. Staff do not call back when they have stated that they will. It would appear like other reviews have stated their prime concern if cottage owners and not guests. DO NOT BOOK with this company as they will not give me a refund for my February break which will be a period of national lockdown. They will only let me reschedule my break to the summer(few school holidays weeks left!) when the said cottage will be £500 more. They will also not allow me to change my booking to another of their properties either. Very inflexible. DO NOT BOOK WITH THIS COMPANY DURING THESE UNCERTAIN TIMES!!!!!!