I booked a holiday with Sykes in October and paid my £180 deposit with the remaining to pay on the 150121.The holiday is due on the 260221 and the balance remaining to pay is £308.I rang sykes on the 110121 to request a refund of my deposit as we are in a lockdown and no chance of us going on this holiday.I was shocked to be told that if I cancelled the holiday I would lose my deposit and that the remaining balance was due on the 150121 had to be paid or again I would lose my deposit.I could amend my booking at a price of £30....!!!!! I wasn’t happy and told the assistant that the chance of this holiday going ahead was 0.0001% .She wasn’t interested and reiterated that the balance would have to be paid or I can cancel but will lose £180 and that this was their policy.I expressed my concern and said it maybe policy but that morally this was wrong and that I wouldn’t book with sykes again.So I am now in a position where I have to pay the remaining balance on the 150121 knowing that it will be cancelled.Shocking policy in unprecedented times.Morally wrong.Need to change your policy and your staff.