I booked a holiday house in Cornwall in February 2020-before coved!- as a surprise for a friends 80th birthday in November 2020. As the time got nearer, it was obvious we wouldn't be able to go as she was shielding and the rest of the party were in their late 70's, so in September I changed the date to 6th March 2021 at a cost of £30 in the hope that things would be better then. I received an email today to say that they would be taking the remainder of the holiday cost, amounting to £448 from my account on the 23rdJanuary. As it is becoming increasingly obvious that we will not be free to travel to Cornwall by March, and none of us have been vaccinated yet, I phoned the office to see if they would put the deposit of £268 as a credit on my account for a future booking when this present crisis is over. This was refused and the only option is either to pay the full cost of the holiday and if the lockdown is extended on the 20th February this would be refunded (?) or to lose the deposit. I have reluctantly cancelled the booking and have lost my deposit. There is a complete lack of empathy from the customer relations team with regard to this virus and government guidelines. Will NEVER use this company again.