As most of the reviews I too booked a holiday for last March (2020) that was cancelled and dates changed to November again needed to change dates as no offer of a refund . Looking increasingly unlikely that I will be able to go in April , I have requested a refund but apparently that can’t happen !!! I’m very angry as two other more expensive holidays I had booked have refunded my money in full . Absolutely terrible customer service in a difficult time , causing so much more stress to people !! I won’t ever use this company again and will suggest people are aware , refunds are like gold dust !!!!!