Zero stars from me!!!! I have been a loyal customer of Sykes for years, but my latest booking, due to commence on 26th Feb, has dramatically changed my opinion of them. We’re a party of 20, spread over 8 bubbles, we’re booked into the same property, and have 3 vulnerable members in the group. According to Sykes, because our dates don’t quite fall into the latest travel restrictions, we are “fully legal to travel” - rule of 6 anyone? Not only false information, but irresponsible too. My initial request was to hold off paying the balance, for a short while until we were certain. Sykes refused. Our options were: 1) cancel the booking, and lose £645 deposit 2) don’t pay the balance on time, and lose your deposit anyway or 3) pay the balance of a further £1300, and wait to be told it’s cancelled, plus wait 2 months for your money back. This company will say and do anything to retain your money, and avoid a refund. Customer service is none existent - they even lied to pass the responsibility on, and said they’d contacted the owner who was refusing to help us. I contacted the owner myself. This wasn’t the case at all. To summarise....Sykes will take your money, and do everything they can to keep hold of it, despite a national pandemic. You’ll be out of pocket for months, for a holiday that won’t happen, and that’s if they refund you at all! They’ve worded their contracts in such a way, that whichever way you’re affected, they have the upper hand. Avoid them, and the stress that comes with them!