Where do I even start with this? I have never been treated so badly or disrespectfully as I have by Sykes. Booked a holiday for Christmas 2020 back in January 2020. Covid put paid to us being able to go as we were based in Blackburn (one of the worst hit with Covid I would like to add) and our friend based in another town/tier which made it impossible to go due to being in a permanent lockdown/stay local since March 2020. On top of this my husband suffers really badly from asthma. We both got Covid in late October and it caused massive complications and he was told not to travel anywhere. The customer service was shocking. They said they would ONLY issue a refund if we had cancer!! I have never heard such a monstrous thing from a company ever. The staff are incredibly aggressive, demeaning, make you feel like you are stupid and worthless and they are down right arrogant and rude. Withholding our refund has caused so much stress and anxiety. To be made to wait 45 days is disgusting. We are a few days away from this deadline and I have no faith whatsoever in Sykes. I have reported them to the CMA for their behaviour. Myself and my husband work in care homes and the impact of Covid has been immense on our mental health. So, to be subjected to the degree of mental torture by Sykes has been devastating throughout this ordeal with them. For the love of all that is good in this world, do not book with Sykes.