If I could rate them a 0 I would. They have been absolutely abysmal amongst this pandemic. Last year even though there was a travel ban in place, they refused to cancel and refund us for our holiday and instead only offered us the option of rebooking. We were given two dates, both costing more than what we had paid originally. We picked a date and as soon as we did, the second option went down in price so we asked to swap to that date instead and they refused. Fast forward a year later and due to government rules we can not go because there are 3 households mixing, which is not allowed. They are still refusing to cancel or refund and have only offered for us to rebook again, only this time they want to charge us £30 to do that. I am not sure legally how they are allowed to encourage you to break the government rules and have contacted the CMA on this regard. The CMA has already confirmed that if there was a travel ban they should have offered refunds and apparently Sykes have agreed to it, yet still no refund. I will never ever use this company again, and I will be writing this review on several platforms.