Like others on here, I have been a loyal and regular customer of Sykes Cottages for a few years and was always really pleased until this last booking. Booked a seaside barn for May 2020 and due to Covid restrictions was given the opportunity to rearrange dates, so moved it to May 2021. Due to a number of factors including Covid restrictions in place until at least mid June meaning I could not travel and go anyway, and my partner having no income through a small business that has been closed for most of 2020/21, all of which were beyond my control, I was hoping to honour that original booking but defer it to a future date, rather than just cancelling it. I was told I could submit a request to move the date, and when I went online to complete that, the same week and same barn next year was over £300 more, for nothing! An extortionate cost for a self catering week in north wales, that I was not prepared to go ahead with. Not doing this however, meant cancelling and losing all of the money I had paid previously because they give NO refund. So either way, I lose out financially, and zero sign of any customer service, compassion or understanding. Total disregard for my personal circumstances, the impact of a global pandemic, and instead hiking prices in an attempt to cash-in on people desperate for a break, with booking terms & conditions that enable this daylight robbery and poor experience. I feel sorry for the losses that businesses have experienced, I am one myself, but you don't recoup your losses by shafting loyal customers who are struggling in extraordinary circumstances. Sadly l was left with no option other than to cancel and lose all of my hard earned money paid to Sykes, and no support or understanding from them, so I will not be using them again.