Disgusted at being fobbed off with their ‘answer phone’ service, telling one that your call is important to them, then left on hold 30mins, then 20 mins, then another 30 mins on two separate days. Booked holiday last year to Snowdonia, but due to Covid wanted refund. No, wasn’t allowed a refund but offered to change to a date in 2021. Due to the ongoing worry about Covid, decided would like to re-arrange booking to a cottage within England. Have rung, have e-mailed, no response. Because of worry that Sykes would take the rest of our payment due 30 April, had no option but to hit cancel button. Now out of pocket by £150. Will strongly consider taking them to the Small Claims Court. Their customer relations is appalling.